Refund & Returns Policy

Sakura Institute Refund & Returns Policy

At Sakura Institute, we are committed to delivering professional education, specialist tools, and digital resources designed for the modern nail industry. Please read our policy carefully before making a purchase.

1. Certification Assessments & Online Certification Services

Due to the nature of professional assessment services, certification bookings and assessment fees are generally non-refundable once your booking has been confirmed.

This includes:

  • Online assessment fees

  • Certification processing fees

  • Accreditation review services

  • Digital certificate issuance

  • QR verification setup

  • Portfolio review services

Once assessment materials, reviewer access, or digital certification systems have been allocated, refunds cannot be issued.

Failed Assessments

Purchasing a certification assessment does not guarantee a pass result.

All submissions are independently reviewed against professional assessment standards. If a submission does not meet the required criteria, the learner may be offered feedback and an opportunity to resubmit where applicable.

Duplicate Certificates

Replacement or duplicate certificates may be subject to an administrative fee.

Exceptional Circumstances

Refund requests relating to technical errors, duplicate purchases, or exceptional circumstances will be reviewed on a case-by-case basis at Sakura Institute’s discretion.

2. Digital Products

All digital product sales are final.

Due to the instant-access nature of downloadable and digital content, we do not offer refunds or exchanges once access has been granted or files have been downloaded.

This includes:

  • Digital workbooks

  • Pricing calculators

  • Templates

  • Downloadable guides

  • Social media resources

  • Business systems

  • Educational downloads

  • AI-powered digital tools

  • Subscription-based digital services

If you experience technical difficulties accessing your purchase, please contact us and we will work to resolve the issue promptly.

3. Physical Products (Brushes & Tools)

We accept returns on unused physical products within 14 days of delivery.

To be eligible for a return:

  • Items must be unused

  • Items must be in original packaging

  • Items must be in resellable condition

  • Proof of purchase must be provided

For hygiene and professional-use reasons, we cannot accept returns on:

  • Used brushes

  • Opened products

  • Damaged items caused by misuse

  • Custom or personalised products

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographs and your order number.

Where appropriate, we will offer:

  • A replacement

  • Store credit

  • A refund

4. Shipping Costs

Original shipping costs are non-refundable unless the item is faulty or an error has occurred on our side.

Customers are responsible for return shipping costs unless otherwise agreed.

5. Chargebacks & Fraud Prevention

Sakura Institute reserves the right to dispute chargebacks where services, digital access, assessment reviews, or downloadable products have already been delivered.

Any fraudulent activity, abuse of refund systems, or misuse of digital certification services may result in account suspension and refusal of future services.

6. Contact

For all refund or return enquiries, please contact:

Sakura Institute
Email: info@sakuranailcraft.co.uk
Website: https://sakuranailcraft.co.uk

We aim to respond to all enquiries within 2–3 business days.